ISG Provider Lens™ - Service Provider Comparison 

ISG Provider Lens™ is a practitioner-led service provider comparison, empowered by ISG’s advisory experience and data-driven research. Research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Provider positioning is based on a neutral and independent research and evaluation process; participation in the study is FREE OF CHARGE. Your participation in these studies is just a click away. You can now use our IPL Portal for submitting information. If you have not enabled your credentials, please use your email ID as UserName and generate your individual password by clicking "forgot password" option. If you haven’t ever registered with ISG Provider Lens™, send an email to our project management team and we will contact you shortly to establish your credentials.

Service provider data, from primary and secondary research, translate into different outputs, categorized as:

ISG Provider Lens™ Quadrant Reports
ISG Provider Lens™ Archetype Reports

Our 2020-2021 research agenda will provide continuous research and covers both ITO and BPO areas. To view and participate in this program, click here to download the 2020-2021 Research Agenda.

View the Research Agenda


ISG Provider Lens™ Quadrant Reports

The ISG Provider Lens™ Quadrant studies provide an excellent view of the top players in the defined country, region or globally.

ISG Provider Lens™ Quadrant reports provide valuable insights to enterprise buyers on the strengths, competitive differentiators and unique selling points of leading service providers serving each market. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients.


View All Quadrant Reports | Methodology Description

ISG Provider Lens™ Archetype Reports

ISG segments the prevalent enterprise buying behaviors for various domains or service lines. These buying behaviors or archetypes generally represent different enterprise preferences based on their maturity journey. These studies also highlight unique service providers best suited to serve each of these archetypes. The archetype studies are conducted at a global level.

Each report identifies 4-6 archetypes that represent buyer characteristics and buying requirements for IT or BPO service lines

  • Reports are globally focused
  • “Archetypes” represent ISG Advisor perception of client buying patterns
  • Archetype reports are not prescriptive, nor rank-based
  • Reports help align buy-side needs with provider-side capabilities to reduce costs for both side


View All Archetype Reports | Methodology Description

Candidate Provider Qualification

The Candidate Provider Qualification (CPQ) process is a key component of the ISG FutureSource™ methodology and ISG Provider Lens™ is a critical source of data for the CPQ program. As part of this program ISG advisors are provided with a list of all applicable service providers to produce the initial recommendation long list for their enterprise engagements. Based on the enterprise client’s requirements and maturity, the ISG Provider Lens™ team also provides relevant strengths and weakness points for the selected service providers along with their profiles, briefing materials and data point comparisons to support their recommendations.


Learn More about the CPQ Process

ISG Provider Lens™ 2020-2021 Research Agenda

TopicsStudy BrochureKickoffLaunchSneak Preview MonthPress Release
Salesforce - Ecosystem Partners 2020

English Brochure

German Brochure

October 2019November 2019March 2020April 2020
Microsoft - Ecosystem Partners 2020English BrochureOctober 2019November 2019March 2020April 2020
Financial & Accounting Outsourcing (FAO)English BrochureNovember 2019November 2019April 2020May 2020
Service Integration and Management - Solutions and Service Partners 2020
English BrochureNovember 2019December 2019May 2020June 2020
Private/Hybrid Cloud - Data Center Solutions and Services Partners 2020
English BrochureDecember 2019January 2020May 2020June 2020
Cyber Security - Solutions and Service Partners 2020

English Brochure

Australia English Brochure

Portuguese Brochure

German Brochure

December 2019January 2020June 2020June 2020
Network - Software Defined Solutions and Service Partners 2020

English Brochure

German Brochure

January 2020February 2020June 2020July 2020
IoT Services 2020

English Brochure

German Brochure

January 2020February 2020July 2020July 2020
SAP - HANA & Leonardo Ecosystem Partners 2020

English Brochure

Portuguese Brochure

February 2020March 2020July 2020August 2020
 February 2020March 2020July 2020August 2020
Digital Business - SaaS Solutions 2020

English Brochure

March 2020March 2020June 2020July 2020
Contact Center/ Customer Experience 2020
 March 2020March 2020August 2020September 2020
Public Cloud - Solutions and Service Partners 2020 April 2020April 2020September 2020October 2020
Digital Workplace - Solutions and Service Partners 2020 April 2020May 2020October 2020October 2020
AWS - Ecosystem Partners 2020 May 2020May 2020November 2020November 2020
Next Gen ADM - Service Partners 2020 May 2020June 2020November 2020November 2020
Digital Business - Solutions and Service Partners 2020 June 2020June 2020December 2020December 2020
Analytics - Solutions and Service Partners 2020 June 2020June 2020December 2020December 2020
Manufacturing June 2020June 2020December 2020December 2020
Insurance BPO June 2020July 2020January 2021February 2021


Download the 2020-2021 Research Agenda

For additional information, contact Provider Lens using the form below.

Meet the Team