You've put major time and resources into choosing the right suppliers and crafting complex agreements. Now you have to make sure you're getting the performance and service quality you're paying for. Inadequate contract management can lead to serious deterioration in both. We call it value erosion, and it can cost you as much as 15% to 30% of total contract value.
We not only help recapture this lost productivity, but also uncover more value in your supplier relationships, working with you to supercharge your vendor management organization and free your teams up to do what they do best—focus on strategic opportunities to expand and enhance your contract portfolio.
Learn more about our Vendor Management Office as a Service capabilities.
It can be tough to coordinate the processes, systems and people you need to manage a large portfolio of contracts. Many businesses need outside help with this.
ISG provides a unique combination of business services industry knowledge, contract expertise and automated technology. We aim to help you optimize every aspect of your supplier and contract management life cycle.
We know about contracting and the complexities involved with managing a multi-supplier ecosystem. We have seen a lot in our 20 years of sourcing and managing $475 billion of enterprise-supplier transactions.
Our unmatched, hands-on experience gives us insight into supplier relationships and contract management you can't get anywhere else. It's our mission to use that experience to
ensure you get complete clarity and full value from all your sourcing relationships.
How do we deliver it?
ISG’s Supplier & Contract Management solutions are supported by GovernX, our world-class, end-to-end managed service and lifecycle management SaaS platform. GovernX provides our analysts and your teams with the real-time, AI-powered data necessary to manage complex contract portfolios effectively, and get the greatest value out of your supplier relationships.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn MoreThere is a strong and growing market for managed services BPO, with contact center agreements contributing heavily to this growth. In the last three years, the demand for resilient and advanced digital customer experience (CX) increased, leading to a surge in investments activities in this space.
The growth of CX services has been phenomenal in the last couple of years, which reflects its growing importance among enterprises and their drive to ensure the best and most seamless experience for customers, with the intent of winning and retaining them. Enterprises are leaning on managed services partners to help them drive and transform their CX functions.
In today’s consumer markets, retail and consumer packaged goods (CPG) companies are becoming alike in their operations and aspirations due to changing consumer behavior, technological advancements and market dynamics. Notably, CPG companies are adopting a direct-to-consumer (D2C) sales approach to widen their customer reach through own-brand stores and online channels. Some major CPG brands aim to achieve more than half of sales through D2C channels. Even the companies that do not pursue D2C sales are improving their customer relationships through loyalty programs, highly personalized marketing and offers redeemable at stores.
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North American power and utilities industry may not drive global headlines but faces considerable headwinds such as increasing clean energy adoption (decarbonization), ensuring grid and service reliability and resiliency, improving infrastructure security, and optimizing costs.
