The IT Operating Model Framework of the Future
What is the correct way to organize IT work to deliver the most value to your business?
The initial months of a new outsourcing agreement — after signature and before steady state — are critical to the relationship's long-term success and value.
Is your retained organization sized appropriately? Is it prepared to manage work in a new way? How do you ensure your new provider delivers to performance requirements while still maintaining collaboration and innovation? Experts from ISG can help you assess alternatives, identify potential issues and prepare for the unexpected.
From architecture to governance, ISG helps you design your target operating model by working with you on each of the below key components to bring the best results.
Product & Service Portfolio and Enterprise Architecture
Defining a portfolio of products and/or services and relevant architectures - all while recognizing that different types of products, their business value and customer centricity may drive different delivery models.
Delivery Models & Value Streams
Simplifying workflow across the multiple delivery value streams and appropriate SDLCs as speed to market, technology, provider landscape and objectives change over time.
Organization, Team and Roles
Building organizational constructs that enable a business or customer-centric culture including business-aligned and flexible team environments with new empowered roles created while rationalizing IT services.
Technologies and Platforms
Focusing on the experience of the skilled worker and select platforms, enabling collaboration and free flow of information, and applying automation to repeatable process and flow.
Creating an ecosystem of partners where scarce skills are available and/or innovation is shared, engaging culturally and managing the ongoing relationship.
Culture Change & Enablement
Acknowledging and enabling the cultural change adoption; fostering employee-driven learning, new skills, adaptability and accountability.
Governance & Performance
Providing the governance of the environment through appropriate controls, visibility of performance, legitimized shared accountabilities and clear decision rights.
Make your operating model agile and resilient – move beyond software development agility and enable business, development and operational workstreams not just to survive but to thrive in environments where competition and customer requirements are constantly changing. ISG can help you design a target operating model (TOM) and partner ecosystem to enable an agile enterprise.
Addressing the “human side of digital” is critical to the success of any digital transformation. The world and our relationship to technology is changing so fast that it’s difficult to know how to best create a culture that is inclusive and creative.
When we help you apply neuroscience, the psychology of human dynamics and empathy to your digital transformation, we create a paradigm that fosters resilience and adaptability.
To be competitive today, enterprises must use technology in ways that will generate the velocity they need to respond to a changing market. But not all business functions move at the same speed.
Enterprise agility allows an enterprise to respond at the right time to the right business functions. When enterprise agility serves as a fundamental principle of your operating model, you have what you need to seize opportunities as you transform into a digital business.