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Organizational Change Management (OCM)

Enable your people for successful enterprise change, realize benefits faster, and increase productivity through communications, learning and other key activities.

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Studies show more than 60 percent of a project’s success relies on the people.

We Help Companies Perform While They Transform

Even if you have all your new technology, processes and knowledge in place for a major transformation, it’s still possible to fail. Studies show more than 60 percent of a project’s success relies on the people. Without taking this into account, you may face challenges to your program’s credibility, poor executive alignment, lack of collaboration, low morale, or difficulty achieving standardization.

We can help you reduce uncertainty, resistance and costly worker turnover with stakeholder management, targeted communications, organizational alignment, and training and learning enablement. We work to save money, increase productivity and align teams across a wide range of industries and transformation projects.

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The Eight Pillars of Organizational Change Management

No matter what change you’re going through – outsourcing, systems integration/upgrades, digital transformation or automation – add OCM pillars to maximize your outcome.

OCM Practice Highlights

  • Global experience and resource capabilities
  • 900+ OCM projects complete
  • 200+ OCM resources across four continents
  • Proven models and strong references
  • Deep OCM-for-sourcing expertise
  • Digital OCM platform option
  • Customized leadership program
  • Endorsement as a preferred OCM provider for Oracle, SAP and Infor
  • More than 8 million end users trained
  • More than 30% of projects that included an OCM Center of Excellence
  • Cost-effective offshore/nearshore/onshore OCM solutions

We All Experience the Valley of Despair

Watch our video to discover how the science of organizational change management – or OCM – can dramatically reduce the amount of time it takes for your workforce to rebound and for your company to realize the benefits of a project.

Then contact us to take the next steps.

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Frequently Asked Questions magnify blue

Organizations should consider ISG for OCM when they face large-scale transformations, such as mergers, acquisitions, large system transformations or significant process changes. We bring fresh perspectives, specialized skills, and experience in managing changes big and small. We help to navigate complex stakeholder dynamics and resistance, ensuring smoother transitions. With the integration of AI tools, we offer data-driven insights and predictive analytics to foresee potential challenges and measure the impact of change initiatives.

ISG brings knowledge and innovative training methodologies that may not be available internally. They can assess current training needs, develop tailored programs, and provide industry best practices. Our team has the latest AI expertise and can implement AI-driven training solutions, such as personalized learning paths, adaptive learning platforms, and virtual coaching, enhancing the efficiency and effectiveness of L&D programs.

AI significantly enhances outcomes by providing advanced analytics, automation, and personalized experiences. In OCM, AI tools can analyze organizational data to identify patterns, predict employee sentiment, and suggest targeted interventions. In L&D, AI can facilitate personalized learning experiences, track progress, and adapt content based on individual performance. This technology allows us to deliver more precise, data-driven strategies and recommendations.

We can help manage resistance by providing an impartial perspective, facilitating open communication, and addressing concerns transparently. We develop and implement comprehensive change management plans that include stakeholder engagement, communication strategies, and training programs. Leveraging AI, we analyze employee feedback, identify potential resistance hotspots, and tailor interventions to address specific concerns.


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