John has extensive experience in operations, sales and financial management. His key areas of expertise include contract structuring, pricing and costing; mergers, acquisitions and joint ventures; information technology systems requirements and development; planning, analysis and reporting. Prior to joining ISG, John was a Managing Director at Alsbridge and, before that, an Executive Strategist, at Dell Services (formerly Perot Systems Corporation), the $8 billion global technology services unit of Dell Inc. 

A longtime expert in IT infrastructure and application management, Frank has a reputation among his clients and in the industry as a trusted advisor. He identifies market issues and developments to generate added value to his clients. During his 20-year career, he has acquired in-depth business management experience from leading complex organizational transformations. His portfolio includes successful IT strategy development, execution of make-or-buy scenarios, transactions and organizational development. Frank manages client relationships and consulting teams in demanding environments. His recent work includes developing European-wide strategy developments for IT consolidation, implementing shoring scenarios and establishing and transforming retained and captive client organizations.

Ray Shehata helps financial services organizations with all aspects of their IT, back-office, middle-office and customer-facing service alternatives. He is an accomplished professional with more than 14 years of financial services experience and is skilled in developing and leading digital strategies and assessments, and implementing IT and business process service agreements for large, multi-national corporations. Ray has expertise in assessing which functions are optimal to automate, outsource, offshore or re-engineer through shared services and determining the associated savings opportunity. In addition, he assists companies in evaluating their service delivery alternatives and designing appropriate governance organizations to manage the ongoing operations.