Artificial intelligence (AI) and generative AI are swiftly permeating our daily lives. From customer service chatbots to healthcare diagnoses, from writing loan applications to job hiring, the disruption is here. Many believe AI is fundamentally changing the way we do things. But since this premise of large-impact change is widely accepted, the question becomes: will this change be for the better?
It's critical to address the ethics of AI: how this technology disruption could reinforce or subvert current inequalities to improve or worsen them, or even create new inequities. To do so, we must understand how and where AI is most likely to exacerbate or cause inequities. With these vulnerabilities in mind, leaders must thoughtfully consider how to proactively prevent inequity in AI adoption globally.
In this episode of Imagine Your Future, we examine ethical challenges posed by AI and discuss the need for responsible development to mitigate the potentially damaging effects. Hosts Steve Hall and Karen Collyer speak to Dr. Neelam Raina, Associate Professor International Development and Design at Middlesex University, for her perspective. Tune in to hear them share the potential impacts of disruptive technologies and key ethical considerations surrounding data usage.
Meet the hosts
Steve Hall
Steve is President, ISG EMEA, providing strategic insight and advice to help ISG clients in the region solve their most critical business challenges and adopt and optimize the technology and operating models they need to compete successfully.
Steve was named Chief AI Officer in 2024. He leads the firm’s work to help clients create an AI strategy, establish a business case for investment and select the right business partners. His industry-leading expertise in navigating the complexities of adopting technology at scale is helping clients drive value into every aspect of their operations.
Steve joined ISG in 2005 and has led ISG Digital Advisory Services, Emerging Technology Services, Global Product Engineering and Application Development & Maintenance. He is trained as a software engineer and holds a bachelor’s degree in computer science from Regis University.
Karen Collyer
Karen Collyer is a director in ISG’s Digital Practice and works with our clients to optimize their IT operations and transform their organizations to align to business outcomes. She specializes in technology enablement/operational excellence programs that range from app and ERP development to website redesign to UX alignment. The firm also looks to Karen to work with our clients to manage large, multi-deliverable initiatives as well as the day-to-day relationships with a number of our high-profile clients.
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