ISG Digital Dish Episode 31: From the Frontlines of the Healthcare Industry to the Digital Forefront

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Remember the days when it would take weeks, or even months, to get your results from medical tests? When a routine hospital checkup would take up the best part of a day? When doctors could be seen carrying great wads of paper notes as they made their patient rounds? It wasn’t that long ago, but due to the pressures of COVID-19 and recent technological advancements, the healthcare industry is undergoing a profound revolution. From telemedicine to cutting-edge innovations in diagnostics and treatment and the use of robotics and automation in surgery, technology is fostering a new era of personalized medicine. It’s an era centered around improving accessibility, efficiency and patient-centered care.    

One woman at the forefront of this technological revolution is Keerthi Harikrishnan, an expert in healthcare and life sciences with Persistent Systems. She joins our Digital Dish hosts to discuss some of the ways that emerging technology and data analytics are improving healthcare outcomes for both patients and medics. Listen in as Keerthi discusses her fascinating journey, from her passion for researching heart disease and lung cancer, to her current role at Persistent where she leverages the latest technologies to advance the understanding of human diseases. As a woman who has built a successful career in both science and tech, she shares some valuable advice and lessons learned for other women navigating careers in these fields.



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Meet the host

Lois Coatney

Lois Coatney

Lois Coatney is Partner, Banking, Financial Services and Insurance (BFSI), leading the firm’s work across those industries, with additional responsibility for global sales operations. Prior to assuming this role, she was Partner and President, EMEA Sales and Consulting, relocating from the U.S. to the U.K. to drive growth and further expand the firm’s opportunities in the region.

Lois joined ISG in 2012 and built the Service Integration and Management (SIAM) service line. She subsequently led the ISG GovernX® business for four years and successfully launched and expanded the third-party risk management platform. She also led ISG Americas sales and sales management and co-architected the ISG Women in Digital program.

Throughout her career, Lois has advised clients on the operating models and organizational designs that will enable them to work most effectively. Prior to joining ISG, Lois managed large global service delivery and governance transformational change in multiple positions at Hewlett Packard. She earned a bachelor’s degree in business administration and finance from Minnesota State University.