Business Operations

Stacey Cadigan is an HR thought leader who is passionate about HR and talent management. With more than 20 years in HR, she has leveraged her deep experience and expertise to help clients achieve their strategic, operational, and financial objectives. Through her diverse experience in HR strategy, HRO operations, RPO, HR technology, and transitions, she has developed unique insight and the ability to ask the right questions in assisting organizations with finding solutions to effectively align their HR initiatives with their vision. Stacey was named “HR Thought Leader of the Year” in 2016 and “HRO Superstar” by HRO Today Services and Technology Association for 2016–2019.

Shahid Bhatty is a proven procurement and supply chain management leader who brings significant experience in outsourcing advisory services, procurement transformation, organizational design & development, and project management. He has developed deep expertise in leading strategy assessments, benchmarking and feasibility studies, RFP development, supplier evaluation & selection, contract negotiations and implementation services. He has led procurement operations, implemented digital strategies, and managed large & complex strategic sourcing initiatives both in operational and outsourcing roles.

With more than 15 years of international consulting and outsourcing experience, Franck has helped many companies design and implement major transformation programs and define new workforce and back-office strategies. Among the global transformation programs he has designed, numerous included shared services and multi-supplier outsourcing models. He has led implementations and optimization of global shared services in Europe, North Africa, Mauritius and India and large ERP and business process re-engineering initiatives in France, Europe and the US. Franck leads ISG’s Business Advisory Services in EMEA and is responsible for all business advisory services in Europe, including F&A, HR and Procurement.

As a lead member of ISG’s Advisory Practice in ANZ, Himanshu brings his 25+ years of experience in establishing large scale Global Business Services (GBS) for Finance, Customer Care, Supply chain and back-office services. He works largely with private sector clients both in Australia and across South East Asia and has extensive supplier side experience. 

Daniel (Danny) heads up the BAS practice for ISG, providing a leadership role and in depth expertise in the BPO / HRO sectors and business transformations. He works with MNC and Government clients both locally and across Asia and has extensive client and supply side experience. The BAS practice delivers comprehensive end to end transformational services in support of its clients.

Jarrod's focus at ISG is delivering transformational outsourcing and shared services engagements for clients across all sectors. These engagements deliver significant savings through labor arbitrage and improved productivity, but also provide and uplift in organizational capability by accessing large pools of talent offshore. Jarrod works across all enterprise functions including Finance, Contact Centers, Procurement, Human Resources, IT and Operations. 

Robert, in his role as a Partner in the Oil & Gas vertical, delivers extensive sourcing delivery expertise. He has lead clients across a broad cross-section of areas including sourcing strategies and assessments, shared services, performance management, financial management, relationship management, contract negotiation and management, application development and maintenance, enterprise telecommunications and networking, and business process services.

Dennis Winkler is a Director in the ISG Insurance industry vertical. With more than than 25 years of experience as a business process and technology consultant, he has advised hundreds of companies on their sourcing strategies, including establishing shared service centers and outsourcing relationships around the globe. Dennis has worked with numerous insurance clients, including AIG, Chubb, Transamerica, ING/VOYA, CNO, Global Atlantic, Assurant and others.