Getting the Most Out of Defined Contribution Managed Account Services
Defined-contribution plan sponsors in the enterprise HR Benefits team play a crucial role in managing the defined-contribution plan.
It’s HR that engages the workforce of tomorrow, drives operational efficiency and delivers value to the business in a new way.
Transforming HR means reorienting the role HR plays in the organization. Rethink your operating model and boost its capabilities by leveraging the right technology, the right delivery model and an effective sourcing ecosystem.
Reimagine the Employee Experience
The
workplace of the future requires the workforce of future. How do you attract and retain top talent?
You need a workforce strategy that not only aligns HR with business goals but also leverages HR as an enterprise leader. Optimize processes, roles, and shared services so you can help the business define success – and lead the charge.
Revolutionize HR with Technology
Is your HR technology holding you back? Manual processes and inflexible systems are frustrating and inefficient.
You need to balance technical architecture, data security and the use of emerging technologies like machine learning and chatbots with a deep understanding of HR functionality, processes and user expectations.
Optimize Sourcing to Save
Wondering if there’s a better way to “get it all done?” HR has a broad set of outsourcing markets—from HR contact centers and payroll administration to recruitment and learning, there are outsourcing partners to support your team.
ISG’s HR Technology & Transformation experts are the market leaders in helping enterprises transform their HR organizations through strategic use of outsourcing. We bring the domain experience, sourcing know-how, best-in-class methodologies
and world-class market data you need to assess, source, benchmark and manage your HR delivery partner relationships.
ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.
Get the insight and guidance you need to accelerate growth and create more value.
Learn MoreAs the world and workplaces move more toward cloud computing, the roles and value of IT service providers evolve accordingly. Microsoft provides widespread cloud solutions, including the Azure cloud platform; the Microsoft Office 365 suite; and a range of business, automation and AI applications provided through Dynamics 365, Power Platform and Microsoft Copilot. Microsoft’s significant presence, value and influence in the business realm have created one of the largest and most diverse ecosystems of IT developers and providers. This ecosystem is rapidly and aggressively advancing to empower, support and expand the capabilities of enterprises, enabling them to benefit from Microsoft’s offerings. This report assesses service providers within the Microsoft cloud ecosystem based on their contributions to the market in support of Microsoft’s cloud offerings and their role in facilitating what enterprises can achieve using these offerings.
Decades of deferring investments in mainframes within the U.S. state and local governments has led to challenges that can no longer be ignored. Constituents are demanding experiences that are comparable to what they have become accustomed to in the private sector. However, significant barriers exist to meeting this requirement. The experts who have been maintaining mainframes in state and local agencies are aging and exiting the workforce quickly, leaving a limited number of workers with mainframe skills to replace them. The public sector is also 10-20 years behind the public sector in its upgrade cycles, leaving agencies with seemingly unsurmountable technical debt.
The environment around customer experience is being disrupted by a series of technical and organizational shifts ranging from artificial intelligence to work-from-home to deep customer analytics. When times change, it’s helpful for people to have a framework to organize their thinking and actions. I believe there are two dominant frameworks used to organize business approaches to customers. One is rooted in the efficiency of the contact center (let’s call it “CC thinking”), and the more marketing-centric framework is based on maximizing customer value (for argument’s sake, “CX thinking”).
By the late 2020s, Gen Alpha will move into the workforce, introducing a new dynamic. With the potential for up to five or six generations in the workplace, enterprises are often challenged to understand how to bridge the generation gap and create a cohesive workforce. The answer can be found within your technology stack.
Nearly every analytics provider has GenAI capabilities that incorporate NLP either in preview or generally available. Enterprises are adopting GenAI as well. In fact, 85% of enterprises believe that investment in GenAI technology in the next 24 months is important or critical (from the ISG 2023 Future Workplace Study). And the recently completed ISG Buyer Behavior research on AI shows enterprises are experiencing positive outcomes from their AI investments.