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EMEA
IT and business process outsourcing contract value surged in EMEA in 2Q23, surpassing the Americas for the first time since 2020.
DATA WATCH
Background
As we recently discussed on the 2Q23 Index Call (PDF), the IT and business services industry generated over $10 billion of managed services annual contract value for the first time ever. And much of that record setting growth came from the EMEA region. European enterprises were laser focused on cost optimization in the second quarter, in response to high inflation and elevated energy costs, which continue to put pressure on consumer spending.
The lion’s share of this cost-optimization led bookings growth came from the UK and DACH regions, and from five mega awards.
The Details
- EMEA annual contract value of $4.5 billion was up 15% Y/Y
- The UK region was up 50% Y/Y, and the DACH region was up 16% Y/Y
- There were five mega awards in the second quarter, with a combined value of over $1 billion
What’s Next
This is only the second time since the second quarter of 2020 that EMEA generated more IT services contract value than the Americas, so it’s an important inflection point in the industry.
However, there were really two factors that led to this. First, the five mega awards. The EMEA region averages around three mega awards each quarter, so five is a lot. In fact, it’s the most since the second quarter of 2022.
Second, ACV in the Americas was down almost 7% Y/Y. But that decline was almost exclusively due to weakness in the banking sector, which was down 21% Y/Y.
So, what does this mean for the IT and business services sector in EMEA in the second half of 2023? We’re continuing to see strong demand and solid pipelines, but it’s important to remember that the third quarter in EMEA is typically soft, given the summer holiday season.
However, it’s our view that Europe should continue to outpace global growth, which is one of the primary reasons that we’re holding our global market forecast at 5%.
About the authors
Stanton Jones
Stanton leads ISG's Index research, helping providers, investors and ISG clients make sense of the global IT services sector. Stanton’s weekly newsletter, the Index Insider, is read by thousands of market stakeholders each week. An ISG Digital Fellow, Stanton has been quoted in Fast Company, Forbes and CIO.com, and has appeared on national cable news.
Steve Hall
Steve is President, ISG EMEA, providing strategic insight and advice to help ISG clients in the region solve their most critical business challenges and adopt and optimize the technology and operating models they need to compete successfully.
Steve was named Chief AI Officer in 2024. He leads the firm’s work to help clients create an AI strategy, establish a business case for investment and select the right business partners. His industry-leading expertise in navigating the complexities of adopting technology at scale is helping clients drive value into every aspect of their operations.
Steve joined ISG in 2005 and has led ISG Digital Advisory Services, Emerging Technology Services, Global Product Engineering and Application Development & Maintenance. He is trained as a software engineer and holds a bachelor’s degree in computer science from Regis University.
