COVID-19 Pulse Check: Survey of the EMEA Automotive & Manufacturing Industry


The manufacturing industry has been significantly affected by COVID-19. With this in mind ISG investigated the current state of the industry in EMEA and what the “New Normal" will look like following the current crisis.

This survey focuses on how far the digital agenda has changed - and will continue to change. It provides deep insights regarding the following questions:

  • Customer Needs: How do you expect products and services to change? Will there really be a big shift from "physical" to "digital"?
  • Business Strategy: Are there new business models on the horizon because of COVID-19? Which business objectives will accelerate the digital agenda?
  • Industry & Ecosystem: Will existing ecosystems and supply chains change significantly? What will they look like in the future?

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About the authors

Christian brings clients a wealth of knowledge and experience gained from more than 15 years as an IT a management consultant and product, service and team manager. His expertise encompasses portfolio management, IT sourcing strategy, IT infrastructure outsourcing, service design and product management, transition management and IT service and cost controlling, P&L responsibility and benchmarking. Christian has served several large transactions in different roles as a member of the customer team. Before he joined ISG, Christian worked for one of the largest global insurance companies in Germany during which time he was responsible for IT service portfolios. While leading the product management unit, he designed the customer service offering and developed and executed sourcing strategies. While Christian’s native language is German, he is business-fluent in English.

Andreas Fahr is ISG partner and manages clients in the automotive industry for several years in the DACH region. He has a long-lasting experience in leading IT transformations. He helps clients to define their strategy, apply methods and best-practices and implement the future mode of operation. Andreas manages IT optimization projects based on market knowledge and industry data and is expert for sourcing strategy and initiatives. This includes the transaction, transition and contract management phases. Andreas supports clients in defining and implementing an end-to-end IT governance model to steer the IT and provide value to the business.