Training and Learning Enablement

ISG partner Tammie Pinkston has more than 25 years of experience serving clients in virtually every industry around the globe. Prior to her work with ISG, she spent 15 years with Accenture, obtaining the level of senior executive. Her areas of expertise include organizational transformation, organizational design, post-merger integration, executive engagement, communications, culture change, talent management, and training and leadership development. She obtained her Ph.D. in strategic management and served as an assistant professor at the University of Oklahoma. She also has taught as adjunct faculty for the University of Georgia, Georgia State University and Emory University. She has published numerous articles and presented at industry conferences across the United States and Europe.

Meredith Bilow, director at ISG, brings deep global experience from more than 50 organizational change management (OCM) engagements with companies of all sizes. She is an award-winning professional driven to realize clear value for customer transformation efforts through the use of change management, education and communications. Her work in IT operations, customer service and sales has given her experience in administrative and operational oversight, management of cash flow, sales cycle support and delivery oversight. She also provides OCM and end-user training delivery services directly to key clients. Meredith is certified in team building, leading through facilitation, and strategic thinking and planning.

Doug Teachey, director at ISG, serves as a proven executive-level strategic and advisory consultant with more than 20 years of experience focused on complex, transformational change. He is responsible for both sales and delivery of client programs, as well as for defining new ISG OCM market offerings. He leads the training practice and the ISG OCM service delivery that’s conducted through our various partner companies. Doug’s areas of expertise include organizational transformation, organizational design, communications, OCM, talent management, enterprise learning strategies and execution, outsourcing, post-merger integration, project management office (PMO) implementations, process improvement and Lean/Six Sigma models, job-skills training, systems implementations (SAP S/4HANA, Infor, etc.), and leadership development. Doug’s MBA and his bachelor’s degree in organizational communication are complemented by his working knowledge of OCM, communications and learning across multiple industries, Fortune 500 companies and Big Four consulting.

Chase Hawkins is a business development executive and director at ISG with deep experience in training, business transformation and organizational change management (OCM) across more than 250 projects. His specializations include OCM, alignment optimization, communications, client/provider relationship management and customer experience, and end-user training (EUT), plus training as a service (TaaS) strategy and execution, with success in both sales and delivery. He currently runs ISG OCM direct sales, as well as ISG’s global OCM partnerships with other providers, systems integrators and software companies. He has a bachelor’s degree in business administration from the University of Georgia and has won numerous professional awards.