What to Let Go, What to Hold on to: Defining and Managing an Optimal Sourcing Mix

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Executives responsible for IT and business process sourcing decisions face a wide range of options. The most basic consideration is whether to outsource a process or function, or whether to manage it with internal resources. Once a decision to outsource has been made, additional choices present themselves, such as onsite versus remote service delivery, or near-shore versus offshore. Subsequently, businesses must make more granular decisions regarding the role of their retained functions in managing the provider. Finally, in multisourced environments, decisions must be made regarding roles and responsibilities and how multiple providers interact with each other and with the client.

Each layer of the process involves a variety of considerations. How do businesses ensure they are evaluating the right criteria, asking the right questions and making informed choices?

This ISG white paper examines different types of sourcing strategy and implementation decisions, and defines criteria to consider when formulating a plan and managing a program.

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