All ISG Articles

Latest articles from ISG

Using OCM and Communications to Prepare for Big IT Changes

An ISG organizational change management (OCM) team readies hundreds of workers for major changes to their IT processes and applications, including outsourcing and the introduction of ServiceNow.

Categories: Consulting Organizational Change Management

Roaring Out of a Global Pandemic: How Airlines and Hotels Can Structure for Recovery

By John Westfield Todd Dirks

For airline and hotel businesses to emerge stronger from the COVID-19 crisis, they must take a data-driven, action-oriented approach.

Categories: Travel and Transportation

Microsoft Acquires Softomotive: A Ripple or a Tidal Wave?

By Andreas Lueth William Harris

Microsoft acquires robotic process automation (RPA) vendor Softomotive, and – without doubt – shakes up the RPA market forever.

Categories: Consulting Robotic Process Automation (RPA)

Redefining Norms for the Travel, Transportation and Hospitality Sectors

By Todd Dirks

The initial “shock and awe” period for the travel and transportation sector is largely behind us, and we are all painfully aware that demand cannot sink much lower.

Categories: Travel and Transportation

Intelligent Automation

By Daniel Oostdam

Are you discussing to start using Artificial Intelligence or Intelligent Automation, but have no clue where to start?

Categories: Consulting Robotic Process Automation (RPA)

Drive Resilience with Software-as-a-Service: Save Cost and Increase Agility

By Bill Huber Deb Card

For many businesses, the damage of COVID-19 has come in the form of lost productivity with workers banned from the office under social distancing regulations. For others, however, productivity hasn’t taken such a hit.

Categories: Cloud ERP Consulting HR Technology & Transformation

ISG Blockchain Now™ Podcast Episode 2: Blockchain in the Healthcare Industry

By Alex-Paul Manders Cole Flashenberg Jason Stading

An interview with founder John Bass of Hashed Health.

Categories: Podcasts

Scaling Digital: 25 Stories of Innovation

ISG launches the third edition of the Digital Case Study Book to identify and publish the top examples of how organizations are currently accelerating the use of digital technologies.

Categories: ISG Momentum® Research

ISG Digital Dish Episode 2: Pay checks or Passion, with Maria Pardee of DXC Technology

By Lois Coatney Julie Fernandez Jeanne Cuff

Advice for women on choosing and developing their careers

Categories: Podcasts

Creating an Outbreak of Innovation in a Pandemic

By Craig Nelson Cynthia Batty

We believe this disruptive time will give people the courage to step outside the boundaries of the typical workplace and into a New Future.

Categories: Consulting

Transforming with Organizational Change Management (OCM)

ISG facilitates the transformation journey of a large federated insurance conglomerate to adopt new IT infrastructure and security-services practices in the midst of a broader corporate transformation.

Categories: Consulting Organizational Change Management

ISG Index™ : le marché de l’externalisation dans la zone EMEA en hausse de près de 4 % au 1er trimestre

L’impact du COVID-19 est ressenti alors que la demande d’infogérance a considérablement diminué en mars

Categories: Articles

Methodical Documentation is the Cornerstone of Sustainable TBM

By Pamela Shoaf

Documentation is a key success factor to ensuring TBM is sustainable for the long term, safeguarding against faded memories and departure of key personnel.

Categories: Consulting

What Enterprises Should Know about Fever Screening as Employees Return to Work Facilities

By Ron Exler Alex Bakker

As regions around the world lift stay-at-home restrictions tied to the pandemic, many enterprises with shared workspaces are considering fever screening.

The Evolving Marketplace for Global Digital Currency

By Jay Woldar

Many economists predicted the decline of the check with the rise of electronic transactions, but few envisioned the elimination of cash in day-to-day life.

Categories: Banking & Financial Services Consulting Financial Services

Held Captive? Preparing Your Global Operations for the New Future

By Scott Furlong Todd D. Lavieri

The global pandemic has negatively affected every business – with the few notable exceptions of online retail operations, pharmacies and grocery store chains, and specific consumer goods manufacturers.

Categories: Consulting