All ISG Articles

Latest articles from ISG

Build the Best Sourcing Services Relationship – Part 2: The Provider Challenge

By Cynthia Batty

We’ve been supporting and observing sourcing relationships for decades, and when we see good ones, we see one common attribute: strong leadership from both the enterprise and provider sides.

Categories: ISG Performex™ Research

Webinar: 2021 Survey on Industry Trends in HR Technology and Service Delivery

By Stacey Cadigan Julie Fernandez

After a year of uncertainty and change, organizations are accelerating the move to HR SaaS.

Categories: HR Technology & Transformation

Bots and Beyond Episode 18: Decoding Open Source RPA

By Wayne Butterfield

An interview with Tolani Jaiye-Tikolo, RPA Jargon Buster.

Categories: Podcasts Robotic Process Automation (RPA)

Microsoft’s Acquisition of Nuance is About More Than Healthcare

By Blair Hanley Frank

Microsoft announced this week its plans to acquire Nuance Communications, a pioneer in voice recognition and natural language understanding.

Categories: Research

Global Services Sector Remains on a Roll, Following Q2 Pandemic Dip

By Steve Hall

The inexorable march to digital transformation continues. It may have slowed at the outset of the pandemic last year, as companies stalled major technology investments in favor of cost reduction and cash preservation, but it has since picked up steam.

Categories: Research

ISG Digital Dish Episode 11: Making Work Work

By Lois Coatney Julie Fernandez Jeanne Cuff

Spotlight on women returners in the post pandemic world of work.

Categories: Podcasts

Bots and Beyond Episode 17: When Automation and Data Collide

By Wayne Butterfield

An interview with Stephen Coward, Principal Consultant ISG.

Categories: Podcasts Robotic Process Automation (RPA)

HR Market Pulse: HR Automation Candidates

Automation continues to be a hot topic, and organizations are eager to incorporate emerging technologies into their HR technology solution.

Categories: HR Technology & Transformation

2021 Survey on Industry Trends in HR Technology and Service Delivery

By Stacey Cadigan

See into the HR-related decisions, service delivery environments and investment priorities of 260 companies around the world.

Categories: Consulting HR Technology & Transformation

Network-as-a-Service: Simplifying Operations and Increasing Agility and Scalability within a Flexible Commercial Model

By Rob Long

Network service models are being challenged to keep pace with enterprise demands and market perceptions of NaaS have raised new challenges and offered new solutions to the perennial problem of optimizing flexibility, cost, and functionality.

Categories: Consulting Network Advisory Services

Build the Best Sourcing Services Relationship – Part 1: The Enterprise Challenge

By Cynthia Batty

I’ve often said over the years that sourcing providers know how to deliver services, but their clients do not know how to receive them.

Categories: ISG Performex™ Research

Provider Marketplace Helps Enterprises Meet New Cybersecurity Challenges

By Kartik Subramaniam

Enterprises have embarked on a digital transformation journey to keep pace with changing technology and evolving consumer preferences.

Categories: ISG Provider Lens™ Research

Enabling a Major Biotech Firm’s Workers for Big Sourcing Changes

ISG prepares a large biopharmaceutical firm for consolidation of its IT functions to one managed-service provider, readying its workers for significant sourcing impacts.

Categories: Consulting Organizational Change Management

Contact Center of the Future: Providing the Right Customer Support

By Wayne Butterfield

Change is hard and constant, especially if you work in customer service. It’s no wonder the future of the contact center is a moving target.

Categories: Consulting Robotic Process Automation (RPA)

How Benefit Platforms Can Drive Employee Well-Being

By Jenni Cornwall Heidi Lumbrezer

Benefits have traditionally been and continue to be complex and confusing for employees. In many cases, employees must search and dig for information that may be relevant to them.

Categories: Consulting HR Technology & Transformation

The HR Organization of the Future – Becoming an Agile HR Organization

By Kelly Will

For an organization to adopt Agile methodology, it must empower its employees to apply Agile project management methods that embrace change, failure and correction throughout the process.

Categories: Consulting HR Technology & Transformation

Give Your IT Contracts a Digital Makeover

By Gary Leaderman

The monolithic five-, seven- or 10-year contracts signed in the last decade may not be so well-suited to today’s digital world. As we enter a new decade, it is time to consider whether to replace or rework them.

Categories: Consulting